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Collaborative Learning in Management Education: Issues, benefits, problems and solutions: A literature reviewAuthor: David Kimber Royal Melbourne Institute of Technology University Keywords: collaborative learning, peer-based learning, team-based learning, group learning, project based learning, management education Article style and source: Refereed. Original ultiBASE publication based on a paper presented at the 1994 ANZAM (Australian and New Zealand Academy of Management) conference in New Zealand. Contents
AbstractCollaborative Learning (CL) has become a well established management education methodology. It emphasises the cooperative efforts between students and the generation, rather than transmission, of knowledge. However, despite significant research which identifies the value of this approach, it is treated with ambivalence by many business educators.This paper reviews the current literature on CL, concentrating on recent research findings. It reviews different CL strategies used in university education, and research findings on the benefits of CL. It considers the identified problems relating to the use of CL and successful approaches adopted in universities in Australia, UK and the USA. The paper analyses the development the CL approaches at the RMIT Graduate School of Business and suggests directions for future research. IntroductionBusiness schools in universities are being forced to focus on major change as the relevance of both curricula and traditional teaching approaches are being increasingly questioned. In Australia, the high demand from both local and international students, limited government funding and a changing emphasis to 'user pays', especially for postgraduate business education, are other complicating factors. Alternative teaching methodologies are being identified as the most appropriate way to develop new skills required by the business community and to respond to the changing educational environment. The 1985 Business Higher Education Forum Presidential Report America's Business Schools: Priority for Change noted:Objectives should be focused not only on the acquisition of a body of basic knowledge, but more importantly on the development of analytical and personal skills so that knowledge can be applied to detecting and solving managerial challenges (Quoted by Stinson 1991, p. 2)The 1988 report by the American Assembly of Collegiate Schools of Business entitled Management Education and Development: Drift or Thrust into the 21st Century? reiterated these concerns and concluded that Business Schools must broaden their goals. Stinson (1991, p. 2) states: 'changing the curriculum alone is not sufficient; learning methodologies used must also be altered'. In Australia the Business Higher Education Round Table has undertaken a number of surveys in the last three years. Its reports emphasize communication skills, problem solving ability, and a more holistic approach to business knowledge as issues of concern. Interest in Group Learning has increased significantly in higher education in the last twenty years. Wagner, Scharinger and Sisak (1992, p. 3) summarise reasons for this interest. 1. ...Demand for faculty members to be both productive researchers and quality teachers,These are primarily internal academic or administrative pressures and are key factors currently affecting Australian Universities. Luckily they coincide with the business communities' interests outlined above. The move towards independent and collaborative learning methodologies is likely to become a significant trend in Business Schools in Australia in the next decade. Consequently a paper which reviews the literature on Group Learning should assist educators more effectively to cope with the pressures developing both within and outside Universities. Today one could suggest CL is an approach used often used surreptitiously and inadvertently by many academics. It is often turned to in frustration when lecturing and teacher-centred class work is recognised as a dull process for both students and academics. Given CL's proven value this is surprising. The objective of this paper is to highlight the positive outcomes of CL, recognise its areas of difficulty and to suggest techniques which enhance its usefulness. Terms and conceptsCollaborative learning has been established in many different ways for many years in a number of different fields of education. Therefore it is necessary to review terminology and concepts. According to Whipple (1986):Collaborative education is a pedagogical style which emphasizes co-operative efforts among students, faculty and administrators. It stresses common inquiry as the basic learning process.Bruffee (1981) stated that: Collaborative learning personalises knowledge by socializing it, providing students with a social context of learning peers with whom they are engaged on conceptual issues.Sheridan et al. (1989) noted that: The focus shifts from the transmission of knowledge to the generation of itCommon features which have been identified in the literature are: Themes and subsetsAlthough most group learning approaches share a common theme, differentiation is developing.Cooper et al (1991, p. 239) define co-operative learning as: a structured systematic instructional strategy in which small groups work towards a common goalHe and a number of colleagues distinguish it from other group learning by : its emphasis on highly structured techniques for ensuring positive interdependence within groups and its insistence on individual accountability.Slavin (1988) states: in order to have an impact on achievement small group teaching procedures must include positive interdependence and individual accountability.Problem Based Learning or Integrated Contextual Learning (Stinson 1991) are related methodologies which concentrate on real life or simulated case study problem solving. Much of the research on its effectiveness comes from medical schools. Whilst such approaches can be undertaken individually, group work is often a major focus. In 'real life', solutions to problems are rarely discovered without assistance from other members of an organisation. Consequently some of the literature on Problem Based Learning has been incorporated in this paper. Collier and Clarke (1986) identified two styles of syndicate based learning. The Unstructured (U) Model took place when groups of four to six students work on assignments and present their findings to a larger group. The group work is the focus of learning and is not closely directed by academic staff. There is an expectation that 'debate within syndicates' clarifies and synthesizes student learning. The second Formal (F) Model is more tightly managed with tutors being assigned to work groups who are guided through a series of 'problem boxes'. Weekly meetings are timetabled with tutors who act as 'process-advisors' and are not necessarily full-time academic staff. Collier's (1983) study of Management of Peer Learning found the 'U Model' was more commonly adopted in Literature, Sociology of Education and Study of Values. It is a technique often used in undergraduate and MBA programs. The 'F model' has been adopted in Medical and Engineering Schools and is used at RMIT in postgraduate management programs. Other terms which have been applied to this field are Peer Based Learning, Problem Centred Learning, Small Group Learning, Syndicate Based Learning, Collaborative Learning, Self Directed Work Teams, Management Learning Teams, Professional Development Teams. Whilst it is appropriate to distinguish between styles and approaches, there is a significant breadth and diversity of methodologies which fit under the general banner of small group learning. Terminology which has established definitions in one country, field or level of study may be interpreted differently elsewhere. Consequently this paper will not emphasise different themes or subsets of collaborative learning. It will concentrate on applications in Higher Education, but will touch on as many of the aspects identified by research in the field as possible. The terms Small Group Learning (SGL) and Collaborative Learning (CL) will be used synonymously as the common broad generic terms. HistoryCL was first established in Greek and Roman schools and coincides with the philosophy of Socratic learning - when questioning and discourse amongst students was emphasised. It came into prominence again in the late seventeenth and early eighteenth centuries in Europe and England. Lancaster and Bell were two proponents of `monitorial' systems which were devised to enable large numbers of students gain elementary education, primarily literacy and numeracy, in the new, post-industrial revolution schools which lacked trained teachers. In both approaches student 'monitors' were used to teach other less able or younger pupils. This movement lasted until the mid 1800s before losing favour. At this stage it was recognised that trained teachers were necessary if many pupils were to progress beyond rudimentary levels of learning. For practical reasons it continued as a significant element in areas where education was not well funded: in rural, single teacher schools and inner urban large class based schools. In the United States Parker in the late 19th Century and Dewey in the early 20th continued to promote co-operative learning. However by the mid 20th century, the emphasis on individualism and competition had became more dominant.In the 1950s and 1960s the group behaviour movement centred around work of the Tavistock Institute in the UK and the Kurt Lewin and Morton Deutsch in the USA spawned an increasing interest in group based learning, especially in relation to management and science education. The development of syndicates for MBA teaching and the inquiry based ESS science curriculum were landmarks at Harvard University. In the 1970s and 1980s David and Roger Johnston at the University of Minnesota and Jim Cooper at the California State University have been research leaders as well as correlating the findings of many others who have ventured into this field. It is evident from all their work that it has become a major field of enquiry. Different approachesMany different applications of collaborative learning have been devised. Sheridan et al. (1989) compiled a profile of approaches which is summarised below:Research outcomes relating to Co-operative Learning.Much research has been undertaken to determine the effect of peer based learning. Positive outcomes predominate, which is not surprising as most studies have been carried out by its proponents. The following summary aims to list the most supported research findings.1. Increased cognitive analysis and problem solving skills.Bligh's (1972) review of 100 studies on group work indicated that students who actively participated in discussion synthesized integrated concepts more effectively than students who passively listened to lectures.Kulik and Kulik's (1979) review of research on teaching strategies found discussion groups promoted students' problem solving abilities. McKeachie's (1987, 1988) and Smith's (1977, 1980) research on college classes and college teaching methods found student interaction was positively related to critical thinking skills and meta-cognitive learning strategies. Bloom (1976) suggests that group learning can develop higher level skills of analysing, synthesising, evaluating, and conceptualising. These findings were supported by Cooper, Sanches, Prescott and Lawrence (1988), Whipple (1986), Gabbert, Johnston and Johnston (1986), Johnston and Johnston (1981) and Skon, Johnston and Johnston (1981/80). Schmidt (1983) identified three conditions that link theory to subsequent retrieval and appropriate use of new information. They are activation of prior knowledge, similarity of context, and opportunity to elaborate on initial knowledge. Bridges suggests that these conditions are most likely to apply when problem based learning, incorporating SGL, is used. These principles are validated by Godden and Baddeley's research which suggests that: knowledge is much more likely to be remembered or recalled in the context in which it was originally learned (Bridges 1992, p.9)Bridges suggests PBL methodologies encourage students to adopt a 'meaning orientation' rather than a 'reproducing orientation' (1992, p.16); they are interested in the subject matter rather than in simply reproducing factual information (Coles, 1985; de Volder and de Grave 1989; Schmidt, Dauphinee and Patel 1987). Brashford et al. (1989) suggest PBL students are more likely spontaneously to apply their learning to solve new problems than students who were taught in more traditional fact-oriented learning conditions. Johnston et al. (1991) believe that challenge and controversy emerging from SGL can be a positive element in improving understanding. They stated that: controversy promotes uncertainty about the correctness of one's views, an active search for more information, a reconceptualisation of one's knowledge and conclusions and consequently greater mastery and retention of the material being discussed. 2. Team BuildingJohnston (1984) noted that co-operative learning involves positive interdependence among students and development of small group skills.Beckman (1990) reinforces the view that CL strengthens skills needed for teamwork. She notes the growth of team oriented management planning in American companies and suggests CL in management schools effectively prepares students for the 'latest techniques of capitalism' (p. 32). However she believes the maintenance of power in the teacher and the university (grading) ensures that CL approaches do not really challenge the hegemony of authority and thus develop democratisation in the workplace. In fact it helps increase awareness that lower level collaboration reinforces upper level power bases. 3. Improved resultsCooper's literature survey (quoting Johnston et al 1981; Slavin et al 1985 and Danserau, 1983) led him to state:Collaborative Learning procedures are more effective for promoting student learning and achievement than traditional instructional methods which involve private, individual, and/or competitive proceduresBorresen's (1990) study on small group work in statistics classes indicated significantly better results occurred when students were assigned to work groups or formed voluntary groups, when compared with individual methods of study. Johnston et al (1991) believe peer feedback is an important factor for both motivation and the development of knowledge. Knowledge retention is more likely when frequent and immediate feedback occurs, a core aspect of SGL. Studies on the effectiveness of teaching approaches favour CL techniques. Johnston and Johnston (1989) reviewed over 375 studies and fount that: the average student cooperating performed about two-thirds a standard deviation above the average student learning within competitive or individualistic situations. 4. Increased Student RetentionCooper's review of retention research findings indicated that student involvement with academic and/or social activities within a university is an important element in preventing attrition and increasing persistent achievement. Passive students, especially those from disadvantaged minorities, were 'withdrawal prone'. (Tinto 1975, 1987, Astin et al. 1972, 1985, Wales and Sager, 1978, Treisman, 1985, de Vries, Schmidt and Graff 1989).5. Enhancing Student Satisfaction and Promoting Positive AttitudesBligh (1972) and Kulik and Kulik (1979) research reviews indicated higher levels of student satisfaction and positive attitudes towards learning experiences when interaction and discussion are key elements in the process.Good and Brophy's (1991) theory of motivation suggests that motivation increases with expectations of success and higher valuation of rewards. Bridges (1992, p. 11) believes PBL can emphasise these strategies by containing elements which increase student enjoyment and encourage intrinsic rewards. Such elements are opportunities for active response, use of simulations, emphasis on immediate feedback, interaction with peers, creation of finished products, and practical use of project outcomes. 6. Improved Verbal SkillsNeer (1987) found public speaking anxiety was significantly reduced if students were able to express their ideas initially in small group settings.7. Improved Social SkillsCooper (1990) suggests CL develops human relations skills such as active listening, consensus building, leadership, conflict management and empathy.Whipple (1986) found that a less hierarchical mode of thinking, greater tolerance of diversity and revitalisation in areas beyond the classroom were likely to come from CL activities. Interpersonal relationships are developed and improved through CL. Johnston et al (1991) state: students who studied cooperatively develop commitment and caring for each other, no matter what their initial impressions of and attitudes toward each other.They suggest a positive emotional climate will increase social skills which relate to social support and interpersonal responsibility. 8. Promoting Self EsteemResearch by Johnston and Johnston (1987) and Slavin (1987) indicated that CL positively impacts on student self esteem. Andrews (1992) work with Learning Teams in Language Arts programs confirms the view that SGL increases self confidence and supports the learning process.9. Improving Cross Cultural UnderstandingSlavin(1980) and Forehand et al (1976) found that CL techniques 'have strong and consistent effects on relationships between black, white, and Mexican-American students'.10. Replication of areas of study in the ClassroomCohen et al (1976) developed the notion of the 'Classroom as an Organisation'. Pfeiffer and Jones (1972-1980), Porter (1978) and Van Steenburgh and Gillette (1985) developed the principles of 'group on group' learning approaches to enable students to experiment 'with applying theory to actual situations'. Wagenheim developed the TEAM Exercise for Action Management Skills (a semester long management simulation) which exposed students to role plays, structured exercises, triads, process consultation, case studies and journal writing. His approach epitomises the 'study = practice' approach to the development of management skills and awareness of group behaviour.Problems with Collaborative LearningSheridan et al (1989) identified a number of concerns in their URI survey.
Reasons for Successful CL programs1. Clear Definition of ActivitiesMuch of the research on CL emphasises the need for well defined tasks, objectives and evaluation approaches which match the methodology.Wagner, Scharinger and Sisak (1992) state that the most effective programs are those: in which the experiential activity and the debriefing of that activity are closely linked to a clearly established and organisationally desirable outcome.In education their findings would suggest that CL will be most effective when it is directly and clearly built into the structure of courses or programs. 2. Recognition of student needsCL will be more effectively established if it takes into account students' expectations and needs. Drexel University Economics Department surveys on students' views on group learning highlighted the following issues:
Student comfort and enjoyment is an important element in effective learning. Ensuring CL approaches are accepted by students initially is essential. Strong initial resistance is likely to lead to future staff/student conflict and/or withdrawal by individual students from the groups. Explanation and clarification sessions as well as reviews of both student and teacher expectations can increase student acceptance. At RMIT CL practices have been modified after student feedback. To encourage more audience participation in sessions built around debates, students suggested that they have a more significant role in evaluating the debate. In future students in the audience will be required to keep score sheets which will be handed in after the class. 3. Academic HonestyIt is important that CL is both espoused and practised. Student cynicism will rapidly grow if introductory sessions apparently emphasise group learning but subsequent classes become dominated by the endlessly lecturing teacher. Petino (1991) suggests that to emphasise student discussion and participation one must avoid imposing the teacher's 'voice'. Crow (1980) believes that professors need to reduce their 'psychological size' if true group autonomy is to emerge. Many academics, especially those who are used to teacher dominated education, find this difficult. It is increasingly difficult when faced with 'student laziness', e.g. 'if the teacher wants to talk let's encourage him/her. While they are thinking, I don't have to.' Allowing silences to linger, continually pressing students for reactions, knowing how to pose questions rather than answering them, are basic teaching skills which too often academics forget and are essential if CL practices are to be effectively established.Group ManagementStaff who want to develop SGL must develop group management skills. Recognising what types of group formation will be the most effective for the teaching activity is important. If total participation is significant, 'snow-balling' (starting with pairs which then join together as four, eight, sixteen etc. until the entire class reforms) can be used. Petino (1991) believes that asking groups to achieve consensus can encourage participation because consensus can only be achieved if all members of the group have put forward their views.The process of managing role plays, debates and simulation games should be carefully considered before such activities are undertaken. At RMIT when such techniques have been adopted, detailed instructions are given to students carefully explaining how the process should take place. Ensuring all students understand and are happy and able to undertake the role expected of them is important. Time spent early in the process ensuring this occurs is likely to reduce confusion, conflict and problems emerging at a later stage. 5. Matching Assessment with the Teaching MethodologyOne of the most difficult aspects of changing teaching methodologies is to ensure that all facets of the educational process remain congruent and consistent. Assessment in particular must be undertaken in a way which reinforces rather than contradicts the teaching approach adopted. The major dilemma facing CL is the reduced emphasis on individual performance, the very issue which is best tested by that beloved evaluation instrument, the controlled examination. The conundrum for academics who wish to use CL is how to ensure that the integrity of the assessment approach is maintained whilst reducing the value of competitive, graded, fact orientated examinations. Given both societal and student interest in grading and 'valid proof' of achievement, this dilemma is not easily solved. However it is not insurmountable.Petino (1991) suggests that reducing emphasis on individually based examinations can be achieved by clear goal setting using take home examinations which are carefully worded to limit likelihood of plagiarism. Such examinations should use 'reflective' questions rather than 'regurgitative' questions which do not ask for definitions or facts but rather stress thought and application. Another approach is to ensure that the results of examinations reinforce the concept of CL. This can be done by developing a system which allocates student grades based on both individual responses in examination as well as the group's average. This encourages high performing students to support weaker students. As the 'better' students' final mark can be 'pulled down' by lower performing students in the group, it is in their interest to 'lift' the performance of their group overall rather than concentrate purely on their own efforts. An alternative way of diffusing the 'individual versus group' assessment issue is to segment the various objectives and evaluation approaches in a course. This would distinguish between the CL elements, both in terms of process and assessment, from the individualistic aspects. Emphasis would be given to differentiating between the outcomes from CL activities and those activities aimed at identifying individually assessed skills and/or knowledge. Time must be spent in classes to help students to recognise those differences rather than confuse and frustrate them by apparently espousing a methodology which is not reinforced by compatible assessment. At RMIT considerable debate has been undertaken over the last ten years as to whether or not graded assessment is appropriate when CL is an important and integral element of the program philosophy. This relates in particular to post graduate management courses. In fact we have currently accepted that grading will take place in a recently restructured MBA program. However, in other areas which use contract learning and peer evaluation ungraded assessment is being maintained. This debate will continue and approaches will be modified accordingly. My personal belief is that whilst a group process orientation invalidates individualistic performance evaluation, the recognition of higher level achievement by either individuals or groups is an issue that should be addressed. This can be done in various ways, such as awards or prizes for outstanding achievement, which do not need a fully integrated grading system for all students. Presentation assessment by peers, assignment reviews by panels etc. are often used to select suitable higher level outcomes. Directions for future researchCollier and Clarke (1986) suggest that:there is a need for evidence regarding the conditions under which syndicate-based work most effectively promotes the higher order skills and the habits of deep processing without sacrificing mastery of the basic knowledge and comprehension in the chosen field.and research is need to determine: methods used for assessing command of the higher order skills (Analysis, Synthesis and Evaluation (Bloom,1956)).Whitman (1988) lists the following questions as needing consideration: What is the best type of training for peer teachers? What types of students will benefit most from peer teaching? What is the role of the College Professor in peer teaching programs? How do students learn to learn collaboratively? ConclusionAt RMIT we are facing major changes in our student populations. More postgraduate students in coursework business education programs are paying full fees. With the move towards international education increasing numbers of RMIT business students come form other countries where English is not the national language or the language used in primary or secondary education. The emphasis on credit transfer and recognition of prior learning, in particular for older students or students from different sectors of post secondary education (TAFE to University), means students are often starting university courses with a wide variety of different experiences and expectations.All these factors open up the scope for research into how CL can be adopted during a period when student populations are rapidly changing. In fact unless this is done, traditional conservative approaches are likely to become more entrenched. It is an area I wish to pursue and I welcome any other fellow academics who may be interested in sharing the journey. The Bibliography is a separate file to facilitate printing. About the authorDavid KimberAssociate Professor (Business Education) Department of Accountancy School of Management Faculty of Business RMIT GPO box 2476V Melbourne 3001 Email: davidk@bf.rmit.edu.au Copyright © David Kimber, 1996. For uses other than personal research or study, as permitted under the Copyright Laws of your country, permission must be negotiated with the author. Any further publication permitted by the author must include full acknowledgement of first publication in ultiBASE (http://ultibase.rmit.edu.au). Please contact the Editor of ultiBASE for assistance with acknowledgement of subsequent publication. Document URL: http://ultibase.rmit.edu.au/Articles/june96/kimbe1.htm |
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